OutsetWhat Maya Does, by Industry
Maya is the AI phone front desk from Outset. Choose your industry to see what she does for it.
Maya is a fallback for your front desk, not a replacement. She picks up when nobody is free, and everything she does is passed to your team.
Choose your industry
RestaurantsBooks tables, handles allergies and large parties
ClinicsAppointments, recalls, results, any language
HotelsRooms, rates, requests, parking and pets
ActivitiesGroups, waivers, booking links, summariesYour host answers first. Maya covers the rest.
Answers every call
When the host is seating a party or you're closed, Maya picks up in your restaurant's name. Day or night.
Books tables, texts the link
Maya finds an open time and texts the guest your booking link.
Speaks your guests' language
She answers in the caller's language and switches when they do.
Passes allergies to your team
Maya answers from your menu, never promises a dish is safe, and notes allergies and large parties for your team.
Calls back and confirms
Maya calls back guests who hung up, and confirms large parties the day before.
Fills cancellations
When a table opens up, Maya calls the next guest on your waitlist.
Answers hours and parking
Hours, holiday hours, parking and patio, straight from what you publish.
Your staff answer first. Maya covers the rest.
Answers every call
When your desk is busy or the clinic is closed, Maya picks up in your clinic's name instead of letting it ring out. Day or night.
Books, moves and cancels appointments
Maya finds the next opening in your schedule and books it. A cancelled slot goes straight back on the schedule.
Speaks your patients' language
Patients talk in the language they're comfortable in, and Maya answers in it. No hold, no interpreter, no waiting for a family member to call back.
Calls patients to book their check-ups
Annual physicals, follow-ups, any recall your doctors set. Maya calls each patient on your list and books the visit, so nobody falls behind.
Tells patients their normal results
When a doctor marks a result normal, Maya calls so the patient isn't left wondering. Anything else, the doctor calls.
Fills cancellations from a waitlist
Patients who want an earlier appointment go on the list. When a slot opens, Maya calls the next person and books it.
Answers the everyday questions
Hours, address, fax number, parking, walk-in wait. From what your clinic publishes, at any hour. If she doesn't know, she says so and leaves your staff a note.
Your front desk answers first. Maya covers the rest.
Answers when the desk can't
Maya picks up in your hotel's name when the desk is mid check-in, on another call or empty overnight, and answers from what you publish.
Quotes your rooms, texts your link
She quotes the rooms and rates you publish, then texts the guest your booking link.
Speaks your guests' language
She answers in the guest's language and switches when they do.
Passes requests to the desk
She gives your standard check-in time and sends early check-in requests to the desk. She never promises one.
Calls back and texts the link
When a caller hangs up after a few rings, Maya calls back in your hotel's name and texts the booking link.
Follows up on sold-out nights
When a room opens up, she calls the guests who asked and texts your link.
Answers parking, pets and amenities
She answers from your published parking and pet policy. If it isn't published, she says so.
Your team answers first. Maya covers the rest.
Picks up the calls your team can't get to
When the whole crew is out on the water, a race is on the track, or you're closed for the night, the call goes to Maya instead of voicemail. She answers in your business's name.
Answers from your facts, never a guess
Maya only tells callers what your business has published: prices, packages, hours, age rules, waivers and policies. For anything else, she says she'll check with your team.
Helps callers book while still on the phone
She helps the caller pick a time and sends them to your booking page, so they book at your prices. She never offers a time she can't see.
Writes up groups and parties
Group and party inquiries get written up with the headcount, date and occasion for your team.
Ends every call with a summary
After each call your team gets who called, what they asked, what Maya told them and the next step. Anything that needs a person is flagged for a callback.
Keeps your number and your software
You keep your number, your phones and your booking software. Maya only hears the calls nobody picks up.
No new phone system, no new habits
You keep your number, your phones and your software. Maya only hears the calls nobody picks up.
- 01
Set up in about a day
We load your prices, hours and policies with you, plus how you like the phone answered. There's no setup fee.
- 02
Call her yourself first
Ask her what your guests ask, and hear exactly how she answers before she takes a real call.
- 03
Forward the calls you miss
Your phones send unanswered and after-hours calls to Maya. Calls your team picks up stay exactly as they are.
See Maya with your own business
A short walkthrough with your own hours, policies and booking system.
Book a demo