Which EMR does Maya work with?

Maya books through your EMR's own API, as a user your clinic creates and controls. Tell us which system you run and we'll confirm it on a short call.

Where is patient information kept?

In Canada. The phone line, speech recognition, the AI model, the voice, call notes, audit logs and backups all run in Canadian data centres. Call audio is never recorded, and transcripts and call notes are deleted after 30 days unless your clinic places a hold.

It depends on your call volume and how many locations you run. You'll get a price for your clinic on a short demo call.

For medical clinics

AI Front Desk for Medical Clinics

Q: Does Maya replace our front desk?

No. Your staff keep answering the phone the way they do now. Maya picks up the calls they can't get to, when they're with a patient, on another line, or the clinic is closed.

Q: Does Maya give medical advice?

No. She never gives medical advice and never triages. She tells a patient a result is normal only after their doctor has marked it normal; anything else stays with the doctor. A caller with an emergency is told to hang up and call 911; a crisis gets 9-8-8 and a health question gets Health811 or an appointment.

When your desk is checking in a patient, the next caller still gets an answer. Maya picks up in your clinic's name, speaks the caller's language, books the visit in your EMR, and leaves your staff a note for anything that needs a person. Everything that touches patient information stays in Canada.

Book a demo Hear a sample call

Sample call Ready Hollowmere Family Health · family medicine

Press play and read along.

Press play to hear Maya take the call.

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Sample call. Hollowmere Family Health and its patients are made up.

Languages

Starts in English. Switches to the caller's language.

Maya notices the language a patient is speaking and answers in it, even if they switch mid-call. No menu, no pressing 2. Over 70 languages.

IndiaਪੰਜਾਬੀPunjabiਮੈਨੂੰ ਆਪਣੀ ਮੁਲਾਕਾਤ ਬਦਲਣੀ ਹੈ।
PhilippinesTagalogFilipinoGusto kong baguhin ang appointment ko.
Arab worldالعربيةArabicأحتاج إلى تغيير موعدي.
Indiaहिन्दीHindiमुझे अपनी अपॉइंटमेंट बदलनी है।
Latin America, SpainEspañolSpanishNecesito cambiar mi cita.
PakistanاردوUrduمجھے اپنی اپائنٹمنٹ تبدیل کرنی ہے۔
France, CanadaFrançaisFrenchJe dois changer mon rendez-vous.
IndiaગુજરાતીGujaratiમારે મારી એપોઇન્ટમેન્ટ બદલવી છે.
China中文Mandarin我需要更改我的预约。
Portugal, BrazilPortuguêsPortuguesePreciso remarcar minha consulta.
Sri Lanka, Indiaதமிழ்Tamilஎனது சந்திப்பை மாற்ற வேண்டும்.
Korea한국어Korean예약을 변경해야 해요.
PolandPolskiPolishMuszę zmienić wizytę.
VietnamTiếng ViệtVietnameseTôi cần đổi lịch hẹn của mình.

IndiaਪੰਜਾਬੀPunjabiਮੈਨੂੰ ਆਪਣੀ ਮੁਲਾਕਾਤ ਬਦਲਣੀ ਹੈ।
PhilippinesTagalogFilipinoGusto kong baguhin ang appointment ko.
Arab worldالعربيةArabicأحتاج إلى تغيير موعدي.
Indiaहिन्दीHindiमुझे अपनी अपॉइंटमेंट बदलनी है।
Latin America, SpainEspañolSpanishNecesito cambiar mi cita.
PakistanاردوUrduمجھے اپنی اپائنٹمنٹ تبدیل کرنی ہے۔
France, CanadaFrançaisFrenchJe dois changer mon rendez-vous.
IndiaગુજરાતીGujaratiમારે મારી એપોઇન્ટમેન્ટ બદલવી છે.
China中文Mandarin我需要更改我的预约。
Portugal, BrazilPortuguêsPortuguesePreciso remarcar minha consulta.
Sri Lanka, Indiaதமிழ்Tamilஎனது சந்திப்பை மாற்ற வேண்டும்.
Korea한국어Korean예약을 변경해야 해요.
PolandPolskiPolishMuszę zmienić wizytę.
VietnamTiếng ViệtVietnameseTôi cần đổi lịch hẹn của mình.

Each card is a patient saying "I need to change my appointment."

What Maya does

Your staff answer first. Maya covers the rest.

Maya is a fallback for your front desk, not a replacement. She picks up when nobody is free, and everything she does is passed to your team.

Answers every call

When your desk is busy or the clinic is closed, Maya picks up in your clinic's name instead of letting it ring out. Day or night.

Today's callsExample

9:05 AMParking questionYour desk
12:40 PMMove an appointmentMaya
6:15 PMAre you open Saturday?Maya
11:30 PMPrescription renewalMaya

Books, moves and cancels appointments

Maya finds the next opening in your schedule and books it. A cancelled slot goes straight back on the schedule.

Dr. SandhuFri, Nov 20

3:30Booked
4:00Booked online
4:30K. DoyleMoved by Maya
5:00Open

Switches to your patients' language

Maya starts in English. The moment a caller speaks another language, she notices and answers in it, even if they switch mid-call. No menu, no pressing 2 for Punjabi, no interpreter.

Patientਮੈਨੂੰ appointment ਬਦਲਣੀ ਐ।I need to change my appointment.

Mayaਠੀਕ ਐ। ਪੂਰਾ ਨਾਂ ਤੇ birthday ਦੱਸੋ।Okay. Tell me your full name and birthday.

Englishहिन्दीਪੰਜਾਬੀગુજરાતીFrançaisand more

Calls patients to book their check-ups

Annual physicals, follow-ups, any recall your doctors set. Maya calls each patient on your list and books the visit, so nobody falls behind.

Due for a visitThis week

M. KaurAnnual physicalBooked Tue
D. ChenFollow-upBooked Thu
S. PatelAnnual physicalWill retry

Tells patients their normal results

When a doctor marks a result normal, Maya calls so the patient isn't left wondering. Anything else, the doctor calls.

MayaDr. Sandhu reviewed your chest X-ray. Everything looks normal, so there's nothing to worry about.

Fills cancellations from a waitlist

Patients who want an earlier appointment go on the list. When a slot opens, Maya calls the next person and books it.

9:02 AMCancellationThu 9:15 AM opened up
9:03 AMMaya calls P. SharmaNext on the list
9:04 AMBookedMoved up from Dec 3

Answers the everyday questions

Hours, address, fax number, parking, walk-in wait. From what your clinic publishes, at any hour. If she doesn't know, she says so and leaves your staff a note.

2:14 AMAre you open Saturday?9 AM to 1 PM, walk-ins welcome
6:05 AMWhat's your fax number?(416) 555-0148
9:52 PMHow long is the walk-in wait?About 30 to 45 minutes

Privacy

Patient information stays in Canada

Your clinic is the custodian. Outset acts as your agent under PHIPA.

In Canada: Phone line, speech recognition, the AI model, the voice, notes and backups all run in Canadian data centres.
No recordings: Call audio is never recorded. Notes are deleted after 30 days.
Tells callers it's AI: Every greeting says Maya is an automated assistant.
Limited access: Maya can book appointments and look up basic patient details. She can't open charts, labs or notes.
Audit log: Every lookup and booking is logged, and your staff can export it.

Questions

Common questions

Still have one? Talk to us

Does Maya replace our front desk?

No. Your staff answer the phone as they do now. Maya picks up when they can't.

Can we choose the name?

Yes. Maya is the example name on this page. Your clinic picks what its front desk is called, and callers hear it in the greeting.

Which EMR does it work with?

Tell us which system you run and we'll confirm it on a short call.

Does Maya give medical advice?

No. She never gives medical advice. An emergency gets "hang up and call 911". A result is called normal only after your doctor marks it normal.

What does it cost?

It depends on your call volume and locations. You'll get a price on a short demo call.

See Maya with your clinic's schedule

A short walkthrough with your own hours and doctors.

Book a demo Hear the sample call