OutsetAI Front Desk for Hotels
When the desk is mid check-in, running the night audit or facing a line at the counter, the next caller still gets an answer. Maya picks up in your hotel's name, quotes the rooms and rates you publish, texts the guest your booking link, and passes every request to the front desk with a summary.
- ProudlyCanadian
- Answers24/7
- AnyLanguage
- DirectBookings
Sample call. The Wrenfield Hotel and its guests are made up.
Your front desk answers first. Maya covers the rest.
Maya is a fallback for your front desk, not a replacement. She picks up when nobody is free, and everything she does is passed to your team.
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Nobody is at the desk yet
Do you have a shuttle to the airport?
Maya picks up in your hotel's name and answers from what you publish.
Answered -
Desk is mid check-in
Any rooms this Friday and Saturday?
She quotes the rooms and rates you publish, then texts your booking link.
$289 Lake view king, open$229 Queen, openLink texted -
A line at the counter
A guest calls and speaks French.
She answers in the guest's language and switches when they do.
AnsweredGuestAvez-vous une chambre pour samedi soir ?Do you have a room for Saturday night?MayaOui, une chambre queen à 229 $.Yes, a queen room at $229. -
Desk is busy checking in a guest
Could we check in early, around noon? It's our anniversary.
She gives your standard time and sends the request to the desk. She never promises it.
Passed to the desk -
Everyone is on another call
A caller hangs up after four rings.
Maya calls back in your hotel's name and texts the booking link.
Called back -
Saturday was sold out
A guest asked on Tuesday for Saturday night.
When a room opens up, she calls the guests who asked and texts your link.
Link texted -
The night desk is alone
Is parking included? We're bringing our dog.
She answers from your published parking and pet policy. If it isn't published, she says so.
$25 a night in the garage$50 pet fee a stayAnswered
Only what your hotel publishes
Maya works from your facts and hands everything else to your people.
- Your facts
- Rooms, rates, policies and amenities, as you publish them.
- No guessing
- If she doesn't know, she says so and tells the desk.
- Your booking site
- She texts your link. Guests book and pay on your site.
- Your number
- You keep your number. Calls nobody answers go to Maya.
- A note after each call
- Your staff see who called, what they asked and what's next.
Does Maya replace our front desk?
No. Your staff keep answering the phone. Maya picks up the calls they can't get to.
Does she work with our booking engine?
She works alongside it. She texts your booking link, and guests book on your own site.
Can she promise early check-in?
No. She passes the request to the front desk, and your staff confirm it.
What does it cost?
It depends on your call volume and how many properties you run. You'll get a price on a short demo call.
See Maya with your hotel's rates and policies
A short walkthrough with your own rooms, policies and booking link.